Cancellation Policy

Cancellation Policy:   Purrfurred Pets Veterinary Clinic has implemented a no-show/cancellation policy in order to better serve our clients.  Your appointment time is reserved especially for your pet.  Please call 623-474-3877 at least 24 hours before your appointment, Monday through Friday, if you are unable to keep your appointments.  This allows our staff to offer that appointment to another client who needs medical care for their pet.  Conversely, the situation may arise when another client fails to cancel and we are unable to schedule your pet for a visit, due to a seemingly “full” calendar for the day.  Failure to cancel at least 24 hours in advance or a no-show for an appointment, will result in the veterinary exam fee being charged.  In addition, a pre-payment of the veterinary exam fee will be required at the time of scheduling future appointments.

Late Arrival Policy:  We know that delays can happen when you are trying to get to your scheduled appointment.  However, we must try to keep other clients and doctors on time.  If you arrive 5 minutes past your scheduled appointment time, we may have to reschedule your appointment.